Please contact us if you cannot find an answer to your question.
Renter and all drivers must be a minimum of 25 years of age with a permanent, valid driver’s license (temporary replacement or provisional license not accepted) from country of residence and and current identification. An International Driver's license translation is required if the original license doesn't have an English translation.
We advise getting our rental inspected or contacting the proper resources for further information.
Yes, customers are required to provide their own child or booster seat if State Law requires them.
Traveling to Mexico is not allowed.
Unless written approved traveling to Canada, and Black Rock, Nevada area including the Burning Man Event. All regions and areas that have Playa type dust.
Traveling into Death Valley and all desert areas without hookups is not permitted between June 1 - September 30 due to the high heat. Traveling on any private, gravel, dirt, fire or logging road and other non-public roads, beaches, etc. is not permitted.
Traveling in restricted tunnels or through the inner cities of New York.
NO
Traveling on any private, gravel, dirt, fire or logging road and other non-public roads, beaches, etc. is not permitted.
Yes and No, As most our rentals are not permitted and only a few we do which have a higher security deposit and a $1000-$5000 additional fee and require a 10 day rental. Please contact us for more informatin.
No, travel through Manhattan is not permitted. In addition, you are not allowed to travel through the Holland Bridge that connects Lower Manhattan to Hudson square.
Winterization of the motorhome's water system is required in below-freezing temperatures to prevent damages to the water pump, water tank, water lines, water filter, water heater and holding tanks. Damages to the plumbing system due to the lack of winterization are the renter's liability. Vehicles picked up from our Tacoma, Washington location is winterized between October 31st and March 31st. Depending on weather conditions this period may be longer. Renter can pay a fee to have the vehicle de-winterized (may not be available if local weather conditions are too severe). Vehicles picked up at locations where the vehicle is not winterized can pay a fee to have it winterized.
Travel in summer months and/or in extreme temperatures can strain motorhome systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motorhome fleet to accommodate all weather conditions; however, clients should be made aware that performance of motorhome systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motor home up to a maximum of 20 degrees cooler than the outside temperature.
Cancellation Policy:are non-refundable. However If we are able to re-book your cancelled reservation, we will refund based on days and value difference plus our cost of accepting your reservation via a credit card. If you selected a Wheelbase package they are generally cancelled and refunded except Trip Insurance as we don't refund and only initiate a refund for you so its best to cancel as soon as possible as some packages requires so many days in advance to cancel before departure to get a refund.
Only our motorhomes are equipped with a gas generators.
Customers may provide their own bedding or rent ours at the time of reservation.
No, as we will provide a kitchen kit but you can bring you favorite kitchen items instead of what we provide.
Yes, for a fee you can select that option at checkout.
Only our Motorhomes & Trailers are equipped with Roof air conditioners.
NO, but on all our rentals that have a hitch you can use for installing a bike rack.
The Sportage Rooftop Tent Adventure Car and Wayfarer Wally Campervan has no hitch.
You choose your pickup time at checkout.
(1) Current driver's license. The license must not expire during the rental period. Any additional drivers to be added on the contract must have their current driver's license as well and must be present at pickup. Temporary licenses are not acceptable. No special license is required to drive our motorhomes, but a translation of your non-English license is required in addition to the original license.
(2) A major credit card with sufficient available credit to cover the deposit, as well as any open balances.
Yes, the main renter and all additional drivers have to be present on pickup of the motorhome. A family member or friend cannot pick up the RV on your behalf. The person who is on the contract as the primary renter must be present at time of pick-up.
Vehicle pick-up can be selected between 10a - 3pm, depending on vehicle readiness. Please allow 1-2 hours for pick up procedures. However, make sure to call your pickup location 7 days before the rental to schedule your pickup time. Make sure to arrive by 3pm or you may end up picking up the next day were open if were not available and if we can there will be a rescheduling fee and an after hour fee.
Please be on time for you appointment as we will allow up to 30 minutes to be onsite for the RV orientation or we will reschedule your pickup time to the next available appointment time available that day and will add a rescheduling fee of $75 to your invoice.
We will provide an onsite RV orientation of the rental. As we also encourage becoming familiar with the videos available on YouTube covering the most important aspects of the RV.
Renters should expect to pick up the rental as scheduled between 10am - 3pm based on vehicle readiness, texting ahead to confirm your pick-up time is required.
Renters must arrive at the pick-up location no less than one hour before the rental locations closing time 4pm. There is no refund if client picks up later than the booked day of departure.
Renters should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.
If we are available we can can for as long as it is during the daylight hours for an after hour fee. If not unfortunately, we can not accommodate after-hours pick-ups. Renters arriving after-hours will be required to pick up their RV the next day the office is open.
All RV Rentals have to be picked up and returned at the rental location.
We recommend that the renter stores luggage in the RV (soft-sided or collapsible bags, especially for the Dynamax REV 24RB motorhome and all our campervans & camper cars are the best since they don't take up much space).
Yes, parking is $15 per night. If you choose to leave your vehicle we will require the keys and it is at your own risk. We have a Vehicle Storage Agreement Form for you to fill out, so we are not liable.
Please click on the link for more information. Apply for ESTA no later than 72 hours before departing for the United States
Vehicle return time is the return time you select at checkout between 10:00am - 3:00pm. Please don't underestimate your return time and return past your agreed return time as we are waiting to check your rental back in. After your 30 minute grace period we begin charging late fees.
Yes. If you are unable to do so, you will be charged $75 including the propane.
You must return the motorhome with the same level of gasoline that it had when you picked it up. Normally, the motorhome is "topped off" before it leaves, so when it returns, we will top it off again and charge you $7.95 for every gallon it requires.
Yes, we require the RV to be returned with empty grey and black water tanks and flush clean and the valves left open to verify it is 100% empty. Failure to empty the grey and black water tanks 100% will result in additional dump fee.
Prior to returning the RV, the renter is responsible for emptying the grey and black water tanks and flushing clean with the valves left open to verify, removing all trash and refueling . Gasoline must be filled to the same level as it was upon pick-up, usually this is completely full.
Kitchen equipment is required to be washed and everything put back in it place of where you received it. To avoid a cleaning fee the unit inside is required to be clean as you receive it minus normal wear and tear. As we can't have the inside Professionally Germpro disinfected until it is.
. The rental must be returned completely clean inside. This includes:
Upon return, Lessor reserves the right to apply cleaning charges. It is not uncommon for such charges to be in the range $100.00 to $300.00. Lessee understands and agrees that any cleaning or accrued fees arising from failure to comply with the above will result in charges against the security deposit.
NO Smoking is allowed inside the rental. If the RV is returned and smells of cigarette smoke, camp smoke, fish smells or any other foul odors, the Lessee will be subject to the cost of steam cleaning the carpet and upholstery in the entire unit. (A $500.00 ozone and steam-cleaning fee will apply). Customer will be responsible for the cost of new carpet and upholstery in the entire unit if the ozone and steam cleaning does not remove all the pet or smoke, foul odors or there is any smoke/burn or pet damage to the inside of the unit.
Kitchen items clean and put back in their place along with the towels placed in the shower stall if its clean as to not cause stains and bedding left on the bed.
No. Clients who return the rental vehicle to any location other than the one booked and confirmed without prior authorization or who abandon the rental vehicle will be charged a minimum of $500 recovery fee and penalty.