VEHICLE PICK-UP & DROP-OFF
Regular pick-up times are Mon-fri 3:00 pm – 5:00 pm.
Early and late pick-up times are available on a situational basis and will incur an additional cost.
2 days before pick-up, you will need to secure the rental with a $750-$1500 deposit on a credit card. Security deposits will be charged 2 days prior to departure and are refunded within 7 business days of return on the same credit card used. Additional deposits may be required for special events.
Drop-off time is between 09:00 am – 11:00 am. Vehicle must be returned with a full fuel tank and waste tanks emptied or a fee will apply. No refunds will be issued on early returns. Appropriate charges will be applied at the return for additional mileage usage.
OFFICE HOURS AND HOLIDAYS
Office hours: 09.00 am – 05.00 pm Mondays through Friday. We are open on select weekends and holidays by appointment only.
50% of reservation is charged at time of booking.
The remaining balance is due 30 days prior to date of pick-up. Outdoors RV Rentals reserves the right to cancel any reservation if payment has not been received in full.
*Refund percentages indicated above apply to booking total.
*Insurance/protection package cost is also refunded in full for any reservation that is paid in full.
RENTAL DAILY RATES
Daily Rates include
Motorhome vehicle rental, 100 miles of travel, 2 hrs of generator usage, Kitchen supplies (including pots, pans, utensils, plates, cups, bowls, coffee maker, toaster are included in each rental). 2-4 Camp chairs depending on model.
Daily Rates do not include
Preparation fee, mileage overage, gas or refueling, propane, security deposits, sales tax and other government surcharges if applicable.
(not included in daily rental rates, payable per vehicle)
The Preparation Fee covers – Standard Vehicle Equipment, Vehicle Servicing, sensitization, toilet chemicals, toilet paper, etc.
Standard Vehicle Equipment (Included in cleaning and Preparation Fee)
Water hose, sewer hose, operator’s manual, 15/30 amp adapter, fire extinguisher, first aid kit, BBQ lighter, vehicle levelers, water regulator.
Additional Mileage Charge
Depending on rental model $0.35 -$0.99 per mile over the 100 included miles per day, then $0.35 -$1.50 per mile for any daily mileage over 200.
EVENT SURCHARGES & HOLIDAY WEEKENDS
Season supplements and extended minimum rental periods may apply during some events and holiday weekends.
We accept MasterCard, VISA, American Express and Discover credit cards. No Debit Cards, prepaid credit cards, Euro checks or personal checks are accepted. We are not responsible for exchange rate fluctuations or handling charges for any credit card transaction. Without any exception a valid credit card is required for each rental.
A national automobile driver’s license is required. We recommend customers to carry a translation of the national driver’s license or an international driver’s license, but under any circumstances, customer must provide a valid national driver’s license at pick-up.
Minimum driving age is 25 years for all vehicles.
Fines and Traffic Violations
Customers are responsible for reporting and paying of all parking/traffic/toll road violations at rental termination. Non-payment of parking/traffic/toll road violations will result in an administrative charge of up to $50. Non-reported parking/traffic violations plus administrative charge will be charged against customers credit card or will be collected at customers domicile.
Outdoors RV Rentals does allow pets or emotional support animals for a deep clean fee. The vehicle must be brought back in the same condition it was received, cleaned inside and free of pet hair. You are responsible for any damages caused by your service animal.
REPAIRS & REFUND
Repairs / Refunds / Early Returns
All repairs must have prior authorization from Outdoors RV Rentals to be considered for refund. Customer must provide receipts. Customer assumes full responsibility for any additional expenses incurred by reasons of a breakdown of vehicle. Radio, air conditioning, refrigerator, microwave, any appliances, plumbing, generator, awnings, cruise control and GPS malfunctions are not considered breakdowns and no refunds are made for repair time to these items.
Cleanliness and appearance of the vehicle must be addressed and resolved prior to departure; no refunds or other compensation regarding cleanliness will be issued. There are no refunds for early returns.
ACCIDENTS / INCIDENTS
In case of any incident, customers must notify the police for a police report immediately. Also, call Outdoors RV Rentals immediately to report the accident. Accidents/Incidents not reported within an appropriate period of time or if the police report and pictures are missing, may result in the voidance of the insurance coverage.
MAINTENANCE AND CLEANING RESPONSIBILITY
You are not required to clean the vehicle upon return if you opted to pay for interior and exterior cleaning. You are expected to not create excessive cleaning from negligence due to weather conditions or off grid camping. Excessive cleaning fee will be incurred at the discretion of Outdoors RV Rentals. Customers are responsible to check all fluid levels at each refueling. Refills of all fluids (except gasoline, propane, and water) will be reimbursed at check-in upon presentation of receipts. Gasoline and Propane costs are not included in rental price. Gasoline tanks are full at pick-up and must be returned full. Waste water tanks must be empty or $150 fee will apply.
We strictly enforce a non-smoking and non-vaping policy in our vehicles. A penalty of $1000 will be charged at drop off if we detect cigarette, cigar, pipe etc. odors or ashes in the vehicle.
All rentals are subject to the terms and conditions of the RV Rental Agreement. Prices, policies and conditions are subject to change without notice.