Frequently Asked Questions

Yes. We love first time renters and we are excited to help! On your departure day you will get a hands on demonstration of everything your RV has to offer as well as operational and driving tips.

Yes we can provide insurance for every RV rental. By default we will automatically add the cost of insurance to your quote.

We offer 3 secondary insurance protection packages:

Basic: State minimum liability protection, up to $100,000 in property damage protection, windshield coverage protection.

Essential: State minimum liability protection, up to $150,000 in property damage protection, roadside assistance, windshield coverage protection.

Peace of Mind: Up to $500,000 liability protection, up to $250,000 in property damage protection, roadside assistance, windshield coverage protection.

The insurance deductible is from $500 to $1000 depending the rental.

In the event there is damage to the unit greater than the amount of the security deposit, an insurance claim will be filed. In order to proceed with the third-party secondary insurance coverage, a claim will first need to be filed with your primary insurance provider. If a claim denial letter is received, the purchased secondary insurance policy will then activate to cover the damage.

You must have one seatbelt for every passenger (adult, child or infant) in the RV. The same seatbelt requirements of a passenger car apply to the RV. You can find the number of seatbelts of each RV in the Vehicle Description section of each individual RV page. All infants and children must be appropriately place in a carseat or booster restraint system. If you will be traveling with a carseat passenger we do recommend only renting a RV with forward facing seatbelts in the rear. Some of the RVs have side facing couches only in the rear which are the least safe for carseat/booster travel.

No. As most our customers get dropped off by family  or friends since you can have your RV rental fully loaded with everything from Kitchen, Bedding & linens and Outdoor Camping supplies for the ultimate easy camping experience!

RV renting is by the night just like your campground or when you book a hotel room. Your RV will be ready for you between 3-4pm on your first night – just like checking into a hotel room. You need to return it to us the morning after your last night and no later than 11am – just like checking out of your hotel. We do offer early pick up and late return time for an extra fee if available. If you feel you will need the extra time to drive or pack/unpack, it is best to book the appropriate number of night you will need. You will also get the extra miles with extra nights as well which can offset extra mileage costs.

Departure times are between 3-4pm Mon-Fri. Plan for up to 15-60 mins for your departure walk through at your pick up /delivery time. If you would like an earlier time, it maybe available as an option at checkout.

Return times are between 10-11am Mon-Fri. If you would like a later time, it may be available as an option at checkout.

We do require a 50% downpayment to confirm a reservation. You can inquire by phone or view availability online to see if a particular unit is available for your dates but to fully reserve, block out and confirm the RV for your trip we do require the downpayment amount. We can put a hold on an RV for your trip for up to 24 hrs without payment – please call for this options as this cannot be done online. The balance due on your reservation is charged out 30 days prior to your trip. Any additional last minute incidentals or rentals add-on requests will be charged at the time of request if within 3 days of your departure. Your Refundable Security Damage Deposit will be charged 3 days prior to departure and held on your behalf by the card processor. The refundable security damage deposit is between $1000 - $1500 depending on the rental.

24-Hour Risk-Free Cancellation for booking cancellations made more than 30 days in advance. As part of our Customer Commitment for customers who book directly online through a reservation system. Risk-Free Cancellation means that after you’ve purchased a qualifying reservation, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees. I understand that I am holding a spot so reservations total amount for this rental is nonrefundable. Trip insurance is available at checkout for those qualifying events where you need to cancel your trip unexpectedly and could reimbursed you 100% of the prepaid RV rental booking cost.

Minimum age to drive is 25. You must possess a valid driver’s license and pass a simple DMV check. International driver’s are welcome with a valid passport, driver’s license from your country and an International Driver’s Permit (available online) if your native license is not in English.

We have a 3 night minimum during normal (non-peak summer or non-holiday) times. Holiday periods (Thanksgiving week, weeks surrounding Christmas & New Years) require a 4 night minimum and the peak summer season is a 5-7 night minimum to pre-reserve. In the peak summer months we will offer shorter (3-4night) reservations closer to the time period within the season if there are any openings. Please call us for short stay pricing options.

100 Miles are included for every night booked and paid for at full price. For example a 7 night rental would include 700 miles at no additional costs. Additional miles are charged based on an average mileage driven per day of your trip. Our Online Booking system will calculate out any extra miles charges so you can clearly see all extra costs. The extra mileage rates are calculated using tiered mileage program as outlined in the following example: If you book a 5 night trip you will get 500 miles included in your reservation or an average of 100/miles per day for 5 days. If your total estimate/actual mileage is 1200 miles for the 5 night trip you will average 240 miles for every night booked. The first 100 average miles are included, average mileage 101-140 are billed at $0.39/mile, average mileage 141-200 are billed at $0.59/mile and average mileage 201 and greater are billed at $0.99-$1.49 depending on the vehicle rented. Basically you can double your included mileage for an average of $0.39-$0.59 per extra mile. If you travel over double the included miles, then you would be susceptible to the high 3rd tier rate of $0.99-$1.49/mile for all miles over double the included amount. 95% of all reservations will find their extra mileage rate in the lowest 2 tiers.

The listed nightly price is for the Class C RV to come “bare bones” that is without bedding, towels, kitchen or camp supplies. The RV does come with a starter (5 night supply) package of RV necessities.

The following items are included with each Motorhome and Trailer

1 – 25’ Potable Water hose

1 – 90 degree elbow for better water hose connection– Pressure regulator for water hose connection to water source (use for full hook ups)

1 – Pressure regulator for water hose connection to water source (use for full hook ups)

1 – 10-15’ Septic Hose with 90 degree elbow and screw in ground fitting

1 – 15’ Septic hose riser

1 - 120v Surge Protector

1 -  120v 30amp to 15 amp adapter

1-3 – Septic drop ins (enough for up to 5 nights)

1-4 – Rolls of special RV toilet tissue (enough for up to 5 nights)

The Features/Amenities section of each RV’s individual detail page will have all the specifics of the RV including tank sizes and other features such as microwave and gas ovens, outdoors showers, etc.

Yes. Travel to Canada, Mexico and/or Burning Man is prohibited and will trigger the onboard GPS system and may disable the engine. Desert areas (Death Valley, etc) are not allowed in Summer months as are high elevations, snow country or freezing temperatures in Winter months. No compensation on any items will be given if traveling to restricted areas/seasons and items malfunction. Severe heat can also cause serious issues with house A/C components, tires and engine malfunction. Freezing conditions can burst and damage plumbing & tank systems. You are 100% responsible for conditional and locale issues. See Terms for complete details.

No. Any person(s) not disclosing Burning Man travel destination will be held liable for additional fee up to 3 times the night rate of the RV plus a fee of $70/foot of the RV for added maintenance, cleaning fees , and subject to additional non-disclosure fee of $2000.

There are many website and apps which can help you find where to camp and plan your travel. Please let us know if you would like help in this area and we will personally send you some website links and ideas.

We do not recommend driving the RV in conditions above 105°. Road temperature could be in excess of 130° and even brand new tires properly inflated can burst and blow. Generator may not run for more than 15 mins and overheat in super hot temps while driving. You are responsible for any damage and tire replacement. Traveling to below freezing temps is not advised as well. Temperatures below freezing can burst plumbing and freeze holding tanks causing them to burst. Please consult with an Outdoors RV Rentals representative for help and advise in extreme travel conditions.

Yes, we offer 24/7 Roadside Assistance through CoachNet for $15/night. We highly recommend the service especially for those traveling out of state or in hot climates. It’s more than just a 24/7 available tech person but also provides a nationwide service for tire changing, jump starts, campsite reservations and more. While the service covers the cost for the roadside mechanic to come out and change a tire, it does not cover the cost of the tire(s) if needed to be replaced. Roadside Assistance is your best bet for getting the fastest service possible to keep vacation interruptions to a minimum. Here’s the link which outlines the benefits in more detail:Yes, we offer 24/7 Roadside Assistance through CoachNet for $15/night. We highly recommend the service especially for those traveling out of state or in hot climates. It’s more than just a 24/7 available tech person but also provides a nationwide service for tire changing, jump starts, campsite reservations and more. While the service covers the cost for the roadside mechanic to come out and change a tire, it does not cover the cost of the tire(s) if needed to be replaced. Roadside Assistance is your best bet for getting the fastest service possible to keep vacation interruptions to a minimum. Here’s the link which outlines the benefits in more detail: Coach-net RV Vacation Care Plan

If you have a cell signal start by calling/texting us at 253-375-8400 so we can get your question answered as quickly as possible. Be sure to call or text the number given to you for faster service. If your are trying to resolve an issue or get a questioned answered and it is after hours and your purchased 24/7 Roadside Assistance Plan, please call the Coach-Net Roadside Assistance number given to you at departure as well as emailed.

We are still here to help and provide great service but we do sleep and are mostly available during business hours. If you need roadside assistance, please call/text the number given to you at departure and we would be happy to help out to get you back on the road asap. If you did not purchase the 24/7 Roadside Assistance plan, you are 100% responsible for roadside tire issues and the cost associate with the mobile service company to replace/change the tire. Please see Terms and Conditions for full financial responsibility disclosure of the RV while in your care.

Your safety is our #1 priority. Call 911 if anyone is hurt and pull off to side of the road as soon as possible and only if it is safe to do so. Once you are in a safe place, document the accident or damage by taking pictures and writing down the details. Call us immediately to notify us of damages and then please send pictures. If RV is safe to drive and operate, you can continue on with your trip and we will take care of things when you return. It is your responsibility to determine what is safe and what is not when you are out on the road. Please fully read the Terms & Conditions section on Damages for all details including fees, charges, deductibles and your responsibility.

Yes. We ask that you clean the RV or Trailer in the same visual condition in which you received it on the inside. Our simple rule is if you brought any dirt in or on the RV, remove it. If you spilled anything, pick it up. You must remove all trash, food, ice and personal belongs. Please broom sweep all excess dirt and wipe down all sinks, counters and the refrigerator. Excess dust and dirt will require additional cleaning and extra cleaning fees will apply. Cleaning fees start at one hour rate of $75.

Yes. You are required to completely empty both gray and black tanks and flush clean with the valves left open to verify before retuning to our facility, or you can opt for us to do it for you for a fee. On short trips many people prefer to have us do it for them upon return and prepay a $99 dump fee. If not prepaid, and tanks are not completely emptied, a $150 dump and sanitation fee will be deducted from security/damage deposit.

At most 7 days from your return but in most cases about 2-3 business days for us to reconcile your actual mileage, generator use, any added costs and to fully inspect the vehicle. Your mileage numbers are compiled from the pictures/videos taken at your departure and upon your return which you will have emailed copies. If any extra charges are due you will get a complete a detailed invoice. If you ever have any questions on your billing or any charges, please call us to discuss. We want you to feel informed with a complete understanding of all charges.

During your departure walk through, you will notice us taking a detailed video and pictures of the RV both inside and out. The images include pictures of all existing damages and blemishes to your RV as well as a picture of the dashboard showing out bound mileage and fuel level. The same will happen when you return the RV. We use a court legal 3rd party service app to record the RVs condition. They will email a complete record with all images and videos to you for your personal records if needed. If you are unsure of a scratch or damage, just refer to the outbound video and you will be able to tell if it was there or not upon departure. Our clients find this 3rd party service record a welcome basis of trust and eliminates any ambiguity. We prefer to be as transparent as possible for you comfort and peace of mind.